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Frequently Asked Questions
Honest answers to the hard questions
These are the questions parents ask before starting. We have tried to answer each one the way we would in a real conversation: directly and without spin.
About OneTracker
What is OneTracker?
OneTracker is homework operations software for families of ADHD and autistic teens in grades 6 through 12. It connects to your teen's Canvas LMS account, calculates which assignments are most urgent, sends your teen a daily text with their top 3 priorities, and gives you a parent dashboard that takes under 5 minutes to check. Your teen's interface is a text message. No app to download. No password to remember. No login.
What does $149 a month include?
Everything the system runs on: Canvas sync every 2 hours, daily Launch Sequence text to your teen, Scout AI in your parent dashboard, parent digest after homework time, and the Homework-Running-or-Free Guarantee. There are no setup fees and no upsells. One price, one product.
How does it connect to Canvas?
You install a Chrome browser extension called Riveta Sync. It connects to your teen's existing Canvas account and pulls assignments, due dates, and submission status directly. It runs silently in the background. Your teen does not need to interact with it after setup. The initial install takes about 10 minutes.
Does my teen have to use another app?
No. Your teen's entire interface is a text message. Once a day they get a text with their top assignments. When they finish one, they reply DONE. That is it. No app, no login, no password. We built it this way on purpose because most ADHD teens have already abandoned a dozen tools. They do not need another app. They need one text that meets them where they already are.
Does this work if my school does not use Canvas?
Not yet. OneTracker requires Canvas LMS. Most US public middle and high schools use Canvas, but not all. If your school uses Google Classroom, PowerSchool, or another system, we are not the right fit today. We would rather be honest about that than sign you up for something that will not work.
Can I cancel anytime?
Yes. Cancel anytime from your account settings. No phone call required. If you cancel within the first 14 days, you receive a full refund with no questions asked.
What if my teen stops engaging?
That is what the 30-Day Guarantee is for. If your teen is not confirmed-completing assignments through the system by Day 30 and you have met your Family Conditions (check-in calls, responding within 12 hours, keeping the system active), your subscription pauses and we keep running the system at our cost until it delivers. You do not pay again until it works.
Is my teen's data safe?
Yes. We take this seriously because we are handling information about minors. We never collect or store grades. The system tracks assignment status (submitted or not submitted) and due dates. That is it. All data is encrypted at rest. Each family's data is isolated at the database level, meaning no other family can see your information. We collect parental consent at signup as required by COPPA. We do not sell data and we do not run ads inside the product.
About the 10-Day Sprint
What is the 10-Day Homework Sprint?
The Sprint is the concierge option. Instead of setting up OneTracker yourself, Jacob Dennis personally builds and installs the full system for your family over 10 days. He connects Canvas, configures your teen's profile, sets the launch schedule, and handles every technical detail. At Day 10, you transition to running OneTracker independently. Price: $997 one-time, then $149/mo for OneTracker continuity.
Is the Sprint worth $997?
That depends on what your time is worth and how much friction you want to handle yourself. OneTracker setup typically takes 1 to 2 hours if you follow the guide. The Sprint is for families who do not want to manage setup, want Jacob's direct attention for 10 days, and want the full system running from Day 1 without any figuring-out period. Both paths end up on OneTracker. The Sprint just removes the setup work entirely.
What happens after Day 10?
You continue on OneTracker at $149/mo. The system Jacob built is yours. Sprint families get the same software and guarantee as self-serve families, with the difference that the setup was done for them concierge-style.
How many families are in each Sprint cohort?
Jacob caps each cohort at 8 families. This is not a marketing number. It reflects how many families he can give real attention to simultaneously while maintaining quality. Sprint is available on demand, not tied to fixed calendar dates.
Comparing to alternatives
How is this different from tutoring?
Tutoring helps your teen understand the material. That is valuable when the problem is comprehension. But tutoring does not tell your teen what is due tomorrow, rank their assignments by urgency, or send them a prioritized list every evening. Most ADHD teens do not fail because they cannot do the work. They fail because they lose track of what the work even is. Tutoring solves a knowledge gap. OneTracker solves an operations gap. They are different categories. Some families use both.
How is this different from a planner or homework app?
Planners require your teen to update them manually. That is a system built on willpower and consistency, the two things ADHD makes hardest. OneTracker pulls assignments automatically from Canvas, ranks them without your teen doing anything, and delivers the output as a text message. The system runs whether or not your teen opens an app or remembers to update anything.
We have tried everything and nothing has worked. Why would this be different?
Most families who find us have spent years and real money on tutoring, planners, reward charts, and therapy. Here is what we have found: those tools solve learning problems, organization problems, or motivation problems. But for most ADHD teens, the actual problem is operational. Your teen does not know what is due, in what order, or where to start. And you have no way to see that picture without logging into Canvas yourself every night. OneTracker builds the operational layer that is missing. That is a different category of problem from the ones previous tools were designed for.
Before you decide
I want to talk to my partner before signing up.
That makes sense. Most families decide together. Here is what might help that conversation: your partner already sees the homework struggle every night. They already know the current approach is not working. When you bring this to them, you are not asking for permission to try something new. You are showing them you found a way to fix the thing you both hate. And if either of you decides it is not the right fit, the first 14 days are fully refundable, no questions asked. So the conversation is not "should we commit to this." It is "should we try it for two weeks and see what happens."
I want to think about it a little more.
Take your time. While you do, consider this: how long has homework been a problem? Every month you spend thinking about it is another month of the same evening argument, the same Canvas checking, the same Sunday night scramble. The 14-day guarantee exists so you do not have to be sure before you start. You just have to be willing to find out. If it does not work, you get a full refund. If it does, you will wish you had started sooner. You do not need to decide forever. Just for two weeks.
Can I see a demo before paying?
We thought about offering a demo and decided it would not actually help you decide. OneTracker connects to your teen's real Canvas account and pulls their real assignments. A demo with sample data would show you the interface but tell you nothing about whether it works for your family. Instead, the 14-day guarantee makes the first two weeks your real trial. You see your teen's actual data, get real daily texts, and experience real homework nights. If nothing changes, full refund. That is a better demo than anything we could stage.
It's too expensive.
It is a real investment. Private tutoring runs $200 to $600 a month, and your teen still does not know what is due tomorrow. Executive function coaching runs $150 to $300 an hour. The homework argument costs you an hour every night and your relationship with your kid. OneTracker replaces the nightly check-in, the Canvas refreshing, the "do you have homework" argument. For most families, the parent's daily time drops to under 5 minutes. You are going to spend this money in the next year either way. The only question is whether you spend it on something that changes your evenings, or more of what you have been doing. And if it does not work, the first 14 days are fully refundable.