Refund policy

Effective Date: November 1st, 2025
Last Updated: November 17th, 2025

READ THIS FIRST

This isn't a typical refund policy because Riveta Labs doesn't offer typical refunds.

Here's why: We don't sell you a course and disappear. We build a working homework system WITH you over 10 days. If it's not working by Day 10, we don't give you your money back and wish you luck. We keep building—at our cost—until your system works.

This policy explains exactly how that works, what we expect from you, and what happens if things don't go as planned.

If you have questions after reading this, email hello@rivetalabs.com or call (520) 250-0864 daily 9am-6:30pm MST. We'll walk you through it.

1. WHAT YOU'RE PURCHASING

When you enroll in the 10-Day Homework-Ease Sprint, you are purchasing:

Core Service:

A done-for-you build of custom homework systems over 10 days
Daily check-ins with Jacob (60 min Day 1, 15 min Days 2-9, 30 min Day 10)
30 days of post-Sprint support via email/Slack
Custom n8n automation workflows built for your family's specific portals and needs

Digital Components:

Access to bonus playbooks (lifetime access, delivered digitally)
Priority support enrollment (service tier, not a product)
Semester rollover call (service, scheduled when needed)

This is a service engagement, not a software license or digital course. You are paying for Jacob's time, technical expertise, and commitment to build a system that works for your family.

2. OUR GUARANTEE: THE "HOMEWORK-RUNNING-OR-FREE" MODEL

What "Working" Means

By Day 10 of your Sprint, these four criteria must be met:

✓ Your teen logged ≥3 tasks in the tracker independently (no prompting from you)
✓ ≥1 teacher reply received in response to our scripts
✓ ≥1 independent homework start (teen initiated without being asked)
✓ Parent can run the system in <15 minutes per day

These are objective, measurable outcomes. You'll have screenshots and timestamps proving each one.

What Happens If Criteria Aren't Met

If we don't hit all four criteria by Day 10: Riveta Labs continues building your systems at no additional cost until all four criteria are met.

This means:

Additional check-in calls beyond Day 10 (no charge)
System revisions and troubleshooting (no charge)
Continued technical support (no charge)
No time limit—we work until it's done

You do not request a refund. You request continued service.

We stay engaged until your system meets the guarantee criteria. Period.

Why We Don't Offer Traditional Refunds

Traditional refunds assume the service was delivered and it's the customer's problem if it didn't work. We reject that model.

If your system isn't working by Day 10, it's not done. An unfinished system isn't a delivered service, so the transaction isn't complete. We don't take payment for incomplete work.

Instead of refunding and leaving you with nothing, we finish the job.

This is better for you because:

You get the outcome you paid for (a working system)
You don't go back to square one searching for another solution
You don't waste time dealing with refund disputes
Your teen doesn't experience another "tried it and it failed" moment

This is why our guarantee is called "Homework-Running-or-Free"—not "Satisfaction Guaranteed."

3. YOUR OBLIGATIONS FOR GUARANTEE TO APPLY

The guarantee requires your participation. If you don't do these things, the guarantee is void:

Required Actions:

Attend 8 of 10 daily check-ins
We need to see you and your teen to diagnose issues and iterate. Missing more than 2 calls means we can't build effectively.
Submit tracker screenshots by 8 PM daily (Days 3-10)
We need to see if your teen is using the system. No screenshots = no data = no way to prove criteria are met.
Run the 3-2-1 Launch routine ≥6 days during the Sprint
The system only works if you use it. Six days isn't perfection—it's proof of consistent effort.
Respond to teacher scripts within 24 hours
If we send you a script to email a teacher and you don't send it, we can't prove teacher replies.
Complete Brain Station setup by Day 3
This is the physical setup (bin, supplies, workspace). It takes 10 minutes. If you don't do this, the systems can't function.

If you don't meet these obligations, the guarantee does not apply and no refund or service extension is provided.

Why? Because we can't build a system you don't use. If you pay us but don't participate, that's on you—not us.

4. DISQUALIFICATIONS (When Guarantee Doesn't Apply)

The guarantee and service extension do NOT apply if:

A. Active Refusal

If your teen actively refuses to engage with ANY system (not just struggles, but outright refusal), this is a therapeutic issue, not an infrastructure problem. We can't build systems for someone who refuses to participate.

Example of struggle (covered): Teen says "I don't want to" but tries it once.
Example of active refusal (not covered): Teen says "absolutely not" and refuses to look at tracker for 3+ days despite repeated attempts.

If active refusal becomes apparent during the Sprint, we will pause the Sprint, notify you, and provide a prorated refund for unused days.

B. Family Emergency or Extenuating Circumstances

If a family emergency, medical issue, or extenuating circumstance prevents you from completing the Sprint:

We will pause your Sprint for up to 60 days
If you cannot resume within 60 days, we will provide a prorated refund for unused days
Email hello@rivetalabs.com to arrange a pause

We're not robots. Life happens. We'll work with you.

C. Technical Impossibility

If your school's LMS blocks API access, or your teen's device is institutionally locked in a way we cannot bypass, and we determine this within the first 3 days:

We will notify you immediately
We will provide a full refund within 5 business days
No questions asked

This has never happened, but if it does, we'll handle it fairly.

D. You Initiated a Payment Dispute Without Contact

If you file a chargeback or payment dispute with your bank/credit card company without first contacting us at hello@rivetalabs.com:

All services are immediately terminated
All access to materials is revoked
No further service or refund will be provided
We reserve the right to pursue collections for services rendered

Always contact us first. We'll resolve it faster and more fairly than your bank will.

5. DIGITAL COMPONENTS & BONUS MATERIALS (NO REFUNDS)

The following components are delivered digitally and immediately upon purchase. These are non-refundable:

Non-Refundable Items:

Lifetime Playbook Access (you receive immediate access to all current and future playbooks)
Priority Support for Life (service tier is activated immediately)
Early Access to New Systems (enrollment is immediate)
Personal Slack Channel (access granted Day 1)
Semester Rollover Call (scheduled when needed, but benefit is immediate)

Why these are non-refundable:

Once you receive digital access to these materials, you cannot "un-receive" them. The value has been delivered. Even if you request service extension on the core Sprint, you keep these bonuses.

If you haven't accessed these materials and request a refund within 48 hours of purchase, we will provide a full refund. After 48 hours or after accessing materials, these components are non-refundable.

6. PAYMENT PLANS & REFUNDS

If you purchased via Shop Pay Installments (4 payments of $249.25):

Payments are processed automatically every 2 weeks
If guarantee criteria aren't met by Day 10, remaining payments are suspended until criteria are met
If you qualify for a prorated refund (family emergency, technical impossibility), we refund payments made minus days completed at $99.70/day
Shop Pay's terms also apply (shopify.com/legal/installments)

You cannot cancel mid-Sprint to avoid remaining payments unless you qualify under Section 4 (Disqualifications).

7. HOW TO REQUEST SERVICE EXTENSION OR ADDRESS ISSUES

If you're on Day 10 and guarantee criteria aren't met:

Email hello@rivetalabs.com with subject line: "Sprint Extension Request - [Your Name]"
Include:
- Which criteria were not met (be specific)
- Screenshots showing current status
- Your availability for additional check-ins

We will respond within 24 hours with a plan to continue building.

If you have an issue during the Sprint:

Email hello@rivetalabs.com or call (520) 250-0864
Explain the issue
We'll troubleshoot on the next check-in or schedule an emergency call if urgent

If you believe you qualify for a refund under Section 4 (Disqualifications):

Email hello@rivetalabs.com with subject line: "Refund Request - [Your Name]"
Explain which disqualification applies
Provide supporting information (e.g., family emergency details, evidence of active refusal)
We will review and respond within 48 business hours

Do not file a payment dispute before contacting us. We respond faster than your bank and will resolve issues more fairly.

8. REFUND PROCESSING (When Applicable)

If a refund is approved:

Refunds are processed within 5-7 business days of approval
Refunds are issued to the original payment method
If you paid via Shop Pay Installments, remaining payments are canceled and completed payments are refunded
You will receive email confirmation when the refund is processed

Prorated refunds are calculated as:

Total paid ÷ 40 days (10-day Sprint + 30-day post-Sprint support) × unused days
Example: If you complete 5 days and paid $997, prorated refund = $997 ÷ 40 × 35 = $872.38

9. MODIFICATIONS TO SERVICES

Riveta Labs reserves the right to:

Update system-building methods and tools (we use the best available technology)
Adjust check-in schedules by mutual agreement (e.g., reschedule a call)
Substitute equivalent bonus materials if originals become unavailable

We will not reduce the scope of services or remove guaranteed outcomes without your written consent.

If we make changes that materially reduce value, you may request a full refund within 7 days of notification.

10. LEGAL DISCLOSURES

Not Medical or Therapeutic Services

Riveta Labs provides educational coaching and automation systems. We do not provide medical advice, therapy, medication management, or clinical treatment for ADHD, Autism, or any other condition.

If your teen requires therapeutic intervention, we encourage you to seek licensed professionals. Our systems can complement therapy but do not replace it.

Results Not Guaranteed Beyond Criteria

We guarantee the four objective criteria will be met (teen logs tasks, teacher replies, independent start, <15 min/day maintenance). We do NOT guarantee:

Your teen's grades will improve (though they often do)
All missing assignments will be completed (we triage, not miracle-work)
Your teen will suddenly love homework (infrastructure ≠ motivation)
Systemic school or family issues will be resolved (we're not therapists)

Our guarantee is about infrastructure, not outcomes beyond the four criteria.

Limitation of Liability

Riveta Labs' total liability for any claim related to the Sprint is limited to the amount you paid for the Sprint ($997 or equivalent).

We are not liable for indirect, incidental, or consequential damages including but not limited to: academic consequences, family conflicts, or emotional distress.

This doesn't mean we don't care—it means we can't be sued for your teen's grade in Algebra if they still refuse to study.

11. GOVERNING LAW & DISPUTES

This policy is governed by the laws of Arizona, United States.

Any disputes will be resolved through:

Direct communication (email/call us first)
Mediation (if needed, we'll split the cost)
Binding arbitration in Flagstaff, Arizona (if mediation fails)

You waive the right to jury trial or class action lawsuit by purchasing our services.

If you don't agree to this, don't purchase. Email us to discuss alternatives.

12. CHANGES TO THIS POLICY

We may update this policy as our services evolve. Changes will be posted at rivetalabs.com/policies/refund-policy with an updated "Last Updated" date.

If changes materially reduce your rights:

We will email you 30 days before changes take effect
You may request a refund if you haven't started your Sprint
Changes do not apply retroactively to active Sprints

13. CONTACT INFORMATION

For refund requests, service extension requests, or policy questions:

Email: hello@rivetalabs.com
Phone: (520) 250-0864
Hours: Daily 9am-6:30pm MST
Mail: Riveta Labs, 1221 East Emma Drive, Apt 108, Flagstaff, AZ, 86001

We respond to emails within 24 hours on business days, usually faster.

SUMMARY (TL;DR)

No traditional refunds: If your system isn't working by Day 10, we keep building for free until it does
You must participate: Attend 8/10 calls, submit screenshots, use the systems
Disqualifications exist: Active refusal, family emergency, technical impossibility, or payment disputes
Digital materials are non-refundable: Once accessed, bonuses can't be returned
Contact us first: Email hello@rivetalabs.com before filing disputes—we'll resolve it faster

Our philosophy: We don't take your money for unfinished work. If it's not working, it's not done. We finish the job.

Questions? Email hello@rivetalabs.com or call (520) 250-0864.

By purchasing the 10-Day Homework-Ease Sprint, you acknowledge you have read, understood, and agree to this Refund & Guarantee Policy.